Terms and Conditions
Terms of Sale
1. General
By purchasing from Honey Mood®, you agree to the following terms. These outline the conditions under which our products are offered and sold.
2. Product Availability
Availability may vary. We reserve the right to limit quantities or discontinue products at any time.
3. Pricing
Prices are subject to change. While we aim for accuracy, errors may occur. If a correction is required, you will be notified before your order is processed.
4. Payment
All orders must be paid in full at the time of purchase. We accept major credit cards and secure online payment methods.
5. Order Acceptance
An order confirmation email acknowledges receipt of your order. Acceptance is subject to availability and review. We reserve the right to cancel or refuse any order.
6. Shipping
Shipping options, rates, and estimated delivery times are provided at checkout. Delivery timelines may be affected by external factors beyond our control.
7. Risk of Loss
Responsibility for the product transfers to you once the order is handed to the carrier.
8. Limitation of Liability
Our liability is limited to the amount paid for the product. We are not responsible for indirect or consequential damages related to product use.
9. Updates
These terms may be updated periodically. Continued use of our website implies acceptance of any revisions.
Return Policy
1. General Policy
Due to the nature of our products, all sales are final. We do not accept returns or offer refunds.
2. Quality Assurance
Each product is carefully inspected before shipment to ensure it meets our quality standards.
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery. After review, we may offer a replacement or store credit.
4. Reporting an Issue
To report an issue, email sales@honey-mood.com with your order number, a brief description, and photos of the product.
5. Opened Products
For health and safety reasons, we do not accept returns on opened or used items.
6. Store Credit
If a replacement is not available, store credit may be issued at our discretion for future purchases.
7. Contact
For any questions, please contact us at sales@honey-mood.com.
Shipping Policy
1. Order Processing
Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been prepared for shipment.
2. Shipping Options
Shipping rates and delivery estimates are provided at checkout. Options may vary based on your location.
3. Delivery Time
Estimated delivery times are calculated from the moment your order is shipped, not when it is placed.
4. Delays
While we aim to deliver within the estimated timeframe, delays may occur due to carrier issues or external factors beyond our control.
5. Tracking
Once your order is shipped, you will receive a tracking number to follow your delivery.
6. Shipping Address
Please ensure your shipping details are accurate. We are not responsible for delays or losses due to incorrect addresses.
7. Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact us at sales@honey-mood.com
and we will assist you.
Privacy Policy
1. Information We Collect
We collect the information necessary to process your order and provide our services, including your name, email address, shipping address, and payment details.
2. How We Use Your Information
Your information is used to:
Process and deliver your order
Communicate with you regarding your purchase
Improve your experience with Honey Mood®
3. Payment Security
All payments are processed through secure third-party providers. We do not store or have access to your full payment details.
4. Sharing of Information
We do not sell or trade your personal information. Your data is shared only with trusted partners required to complete your order, such as payment processors and shipping carriers.
5. Marketing Communication
If you choose to subscribe, we may send occasional updates or offers. You can unsubscribe at any time.
6. Cookies and Website Data
Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance your browsing experience.
7. Data Protection
We take reasonable measures to protect your personal information and maintain its confidentiality.
8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.
9. Updates
This policy may be updated from time to time. Continued use of our website implies acceptance of any changes.
10. Contact
For any questions regarding this policy or your personal information, please contact us at:
sales@honey-mood.com.